This Privacy Policy explains how Cowiretech Limited handles personal information when you use this website or contact us about an enquiry.
1. Controller and contact details
Cowiretech Limited is the controller for personal information processed through this website and direct enquiries. Registered office: Unit 28 Station Road Industrial Estate, Hailsham, BN27 2EZ. Email: info@cowiretech.co.uk. Telephone: 0800 098 2711.
2. Information we may collect
Depending on how you contact us, we may receive your name, company name, email address, telephone number, enquiry details, product or application information and any other information you choose to provide. Basic technical information may also be processed by the website host for security and delivery of the site.
3. How information is collected
Information may be collected when you submit the enquiry form, email us, telephone us or otherwise correspond with the business. The Contact page also contains an embedded Google Map, which may transfer technical information to Google when the map loads.
4. Purposes and lawful bases
We use enquiry information to respond to requests, assess potential work, prepare or discuss quotations, communicate about products or services, maintain business records and protect the website. Depending on the circumstances, processing may be based on steps taken at your request before entering a contract, performance of a contract, legitimate interests in running and protecting the business, compliance with legal obligations, or consent where that is the appropriate basis.
5. Sharing and processors
Personal information may be handled by service providers that support hosting, email, website operation or other necessary business systems. We do not sell personal information. Information is shared only where reasonably necessary, required by law or otherwise permitted under data-protection legislation.
6. Google Maps
The Contact page uses a Google Maps embed to show the business location. When the map loads, Google may receive technical information such as your IP address and may use cookies or similar technologies under its own terms and privacy information.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, contractual or legal record-keeping, dispute management and security. Retention periods can vary according to the nature of the correspondence and any resulting business relationship.
8. Security
We use reasonable organisational and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so information should not be sent through the website if a more secure method is required for especially sensitive material.
9. International transfers
Some service providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, appropriate mechanisms should be used by the relevant provider or controller.
10. Your rights
Subject to the law and any applicable exemptions, you may have rights to request access, correction, erasure, restriction, objection and data portability, and rights relating to certain automated decisions. You may also withdraw consent where processing is based on consent.
11. Complaints
Please contact us first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner's Office where you believe data-protection law has not been followed.
12. Updates
We may update this policy when website functionality, business practices or legal requirements change. The current version published on this website applies from the date it is posted.